§ 05 · WhatsApp & Inquiry
WhatsApp & Inquiry Systems
Inquiries answered in minutes instead of hours, and none of them lost in a phone that four people share.
§ 01/Who this is for
Trading companies where WhatsApp is genuinely the sales channel, the business number lives on one person's phone, and a serious RFQ can sit unanswered until someone scrolls back far enough to find it.
§ 02/What's included
What you actually get.
- 01
WhatsApp Business set up properly: business profile, catalogue, labels, quick replies, away messages for outside working hours.
- 02
Automated first replies so an inquiry at 11pm gets acknowledged immediately instead of looking ignored.
- 03
Qualifying questions asked automatically, so a quote request arrives with the product, quantity, and destination already attached.
- 04
A simple record of who asked for what and when, so follow up happens on purpose rather than from memory.
- 05
Follow up sequences for quotes that went quiet, which is where most trading inquiries are actually lost.
- 06
A short session with whoever handles messages, so the system survives after we hand it over.
- 23:04
Inquiry arrives
A buyer messages the business number after hours, from an ad or the website.
- 23:04
Acknowledged
An automatic first reply goes out immediately, so the inquiry does not read as ignored overnight.
- 23:06
Qualified
Product, quantity and destination are asked automatically and answered while the buyer is still on their phone.
Nine hours. Nobody is awake, and nothing is waiting on one.
- 08:30
Picked up
Whoever handles messages opens a request that already has the details attached, and replies with a real answer rather than a question.
- +3 days
Followed up
The quote goes quiet, and a follow up goes out on purpose instead of depending on who remembers.
Without any of this, the same message waits until someone scrolls back far enough to find it.
Illustrative timings, not a client's measured results
§ 03/What it costs
Three pieces. Buy one, or all three.
- Responder kitAED 1,500 to 2,500one-off
WhatsApp Business set up properly, with automated greetings, away messages, quick replies, and labels your team will actually use.
- Quote and RFQ fast-reply systemAED 2,500 to 4,000one-off
Automated qualifying questions that collect product, quantity, and destination before a human picks it up, so the first reply is a useful one.
- Lead tracker upgradeAED 1,500 to 3,000one-off
A running record of every inquiry and where it stands, so follow up stops depending on who happened to read the message.
Worth knowing before you commit
Sold individually or together. Where advanced automation needs a third-party platform such as Manychat, WATI, or respond.io, that platform's subscription is billed to you directly by them and is not included in our fee. We will tell you what it costs before you commit to anything.
§ 04/Questions
What clients ask before starting.
Do we need a paid platform for this?
Often not. The free WhatsApp Business app covers labels, quick replies, catalogues, and away messages, and for many trading businesses that plus a clear process is the whole win. We only recommend a paid platform when your message volume genuinely justifies it.
Will we lose our existing chat history?
No. We plan the setup around the number and history you already have. If a migration is genuinely needed we will walk through exactly what happens before anything changes.
How long does setup take?
The responder kit is usually a few days. A full quote and RFQ system takes one to two weeks, because the qualifying questions have to match how you actually sell, and that takes a conversation rather than a template.
What do you need from us?
Access to the business number, and thirty minutes with whoever answers messages today. They know where inquiries currently get lost, and that is the most useful information in the whole project.
Talk to us about whatsapp & inquiry systems.
Tell us what is not working now. If this is not the service that fixes it, we will say which one is, or tell you that you do not need us yet.
Prefer email? Write to contact@digitalupscaling.com. We reply the same working day.